Healthcare Facility FAQs

What is the Service?

Absolutely not. The SEC3URE service provides information to you, against the criteria you set, of whether a commercial visitor is in compliance with your access policy. This allows the hospital to then make an informed decision on whether to grant access or not. The SEC3URE service does not usurp, in any way, your decision making.


The SEC3URE service, provided by IntelliCentrics, is an easy to use, web-based service to help Hospitals implement and enforce their safety and security access policies. Each hospital establishes its own conditions of entry (i.e. credentials) to restricted or patient sensitive areas.

For more information please see the Service Description and the Service Brochure


The Service is provided to Hospitals at no charge.


Using the Service

As well as a dedicated Customer Service Team, IntelliCentrics provides a named Concierge Manager to assist you. The service team is available Monday to Friday, 9.00am to 5.00pm by phone or email on:


The SEC3URE service is compatible with Internet Explorer 9 (latest update version: 9.0.32), 10 and 11. The latest version of Firefox is also compatible, all other browser versions may not display the service correctly or with full functionality


As part of the service, IntelliCentrics provides training for Hospital users of the service, both face to face and on-line.


IntelliCentrics manages all of the document management on behalf of the hospital.


The SEC3URE service is a web-based service that the Hospital accesses via any existing pc’s or laptops that are Internet enabled. Beyond that, the only specific equipment required is an inexpensive label writer and the labels themselves.


Absolutely not. IntelliCentrics has never done this and can assure you that we never will. For further information please visit our Privacy Policy.


The IntelliCentrics’ Concierge Service is an enhanced customer service programme designed to drive maximum benefit from the SEC3URE service for you, whilst taking away much of the administrative burden. And all at no charge!

Each named Concierge Manager proactively supports the Hospitals by managing the initial setup within SEC3URE. This is then followed by the management of the day to day credentialing process as well as handling e-mail and telephone communications with commercial visitors on your behalf. For further information please view Concierge Service for Hospitals


Credentials

A credential can include immunisations, levels of training attained and professional accreditations. The exact credentials required will be dependent upon the areas of the Hospital for which access is required and your specific access policy.

Credentials can also include any specific policies or procedures that commercial visitors need to accept prior to visiting your hospital e.g. Parking Policy, Hospital Health and Safety policy, etc.


Each Healthcare Facility determines its access policy and all requirements they wish to set within that policy.


IntelliCentrics manages the entire communication process with commercial visitors on your behalf.


A Hospital can easily make changes, at any time, as required. IntelliCentrics will communicate all such changes to commercial visitors on your behalf.