Healthcare Industry Representatives FAQs

General FAQ's

IntelliCentrics is the provider of the SEC3URE service. For more details please visit About Intellicentrics.


IntelliCentrics is the industry leader in commercial visitor credentialing and we’ve developed the most comprehensive healthcare access policy management solution available. There are:

  • Over 10,000 Healthcare Facilities using our service globally
  • Over 550,000 registered Commercial Visitors
  • Over 10,000,000 credential documents managed, without a single missed SLA

For more information please see About SEC3URE


Membership

IntelliCentrics provides a dedicated Customer Service Team to assist you with any help you may want along the way. The team is available to assist you, Monday to Friday, 9.00am to 5.00pm by phone or email on:


Yes, and your company has a number of options for how to do this:

  • Provide details of the Commercial Visitor’s you would like to register to the SEC3URE Customer Service Team. They will then handle all the data entry and profile creation on your behalf, minimising administration overhead for your company
  • Register each commercial visitor on the system as normal

Please have your company contact the SEC3URE Customer Service Team on +44 (0)161 250 7533 for further details of how we can assist, including bulk invoicing options


Base Subscription is free for commercial visitors. A Base Subscriber may upload their picture and contact information and use their Base Subscription to check in and out of a hospital. Base Subscribers cannot submit credentials but can accept policies should the hospital’s access policies require this.

Premium Subscription offers all the same privileges as Base Subscription and in addition, IntelliCentrics will manage all required credentials and policies that a hospital deems necessary in line with their visitor access policies. IntelliCentrics guarantees to process all submitted credential documents within four business days. There is a single annual fee for this level of subscription and NOT per hospital. Your subscription can be upgraded at any time during the course of the year.

Premium Express Subscription offers all the same privileges as Premium Subscription and in addition, IntelliCentrics guarantees the processing of uploaded credential documents the next working business day rather than over four. Your subscription can be upgraded at any time during the course of the year.


Base subscription is available at no charge to the commercial visitors.


If your hospitals require credentials to be submitted and checked, in order to demonstrate compliance with their access policy, then an upgraded subscription will be required.

Premium Subscription is available for an annual fee of £155.00 (plus VAT).

Premium Express Subscription is available for an annual fee of £185.00 (plus VAT).


After becoming a Base Subscriber, you will receive a notification if your hospitals require credentials to be submitted and checked. If you do not receive this notification then you do not need to upgrade.


Login to your account at  SEC3URE, select the ‘My Account’ tab from the welcome bar at the top right of the page and simply click on ‘Upgrade’.


Absolutely not. Your subscription is a universal one and covers you for ALL 8,500+ SEC3URE enabled hospitals world-wide.


Absolutely not. Your subscription is a universal one and covers you for ALL 10,000+ SEC3URE enabled hospitals world-wide.


IntelliCentrics certainly will not force you to subscribe.

However it is important for you to know that you will not be compliant with the hospital’s access policy and you may lose access to restricted or patient-sensitive areas within the hospital.


IntelliCentrics certainly will not force you to upgrade to a Premium Subscription. However you can only submit credentials etc, to SEC3URE if you are a Premium or Premium Express Subscriber. Without this level of subscription you will be unable to use the SEC3URE service to demonstrate your compliance with the hospitals’ access policies and as a result, may lose access to restricted or patient-sensitive areas within the hospital.


The SEC3URE service is compatible with Internet Explorer 9 (latest update version: 9.0.32), 10 and 11. The latest version of Firefox is also compatible, all other browser versions may not display the service correctly or with full functionality


Credentials

A credential can include immunisations, levels of training attained and professional accreditations. The exact credentials required will be dependent upon the areas of the hospital for which access is required and the hospitals’ specific access policy.


Each hospital determines its access policy and all requirements within that policy. IntelliCentrics has no authority to determine any hospitals’ access policy.


Credentials can be scanned and uploaded directly from within the SEC3URE website or they can be faxed to +44 (0)161 250 7540


Credentials need to be submitted to the SEC3URE service by 5pm on a working day in order for them to be classed as submitted on that day. If they are submitted after 5pm or on a bank holiday or weekend, processing of that credential will begin on the next working day at which point the SLA’s commence.


IntelliCentrics does all of the document management on behalf of the commercial visitors.

For example this includes reminders when credentials are about to expire and notifications of any changes to credential requirements for any hospitals.


To say that IntelliCentrics is making you provide credentials would be inaccurate. We are simply a service that hospitals use to communicate, and manage compliance with, their access policies. It is the hospitals who are requesting and requiring your credentials.


Privacy Policy

Only authorised users within those hospitals to which you have specifically attached your profile can see your information.

No other hospitals can see your information. Furthermore, you can remove yourself from any hospital, at any time.


Absolutely not. IntelliCentrics has never done this and can assure you that we never will. For further information please visit our Privacy Policy


Account Information

Login to your account at  SEC3URE, select the ‘My Account’ tab from the welcome bar at the top right of the page and click on the ‘Download receipt’ link on the ‘My Account’ page.


Login to your account at  SEC3URE, select the ‘My Profile’ tab from the welcome bar at the top right of the page and click the ‘edit’ button on the ‘My Profile’ page.

You will now be able to amend your profile details including phone numbers and addresses.

Once you have completed all the changes make sure to press the ‘save’ button to update your profile.


Login to your account at  SEC3URE, select the ‘Change Password’ tab from the welcome bar at the top right of the page. You will now be able to change your password.


Please use the Forgot Password page to set a new password for your account


Login to your account at  SEC3URE, select the ‘My Hospitals’ tab from the welcome bar at the top right of the page and you will see all of the hospitals you are currently attached to.

To add or delete hospitals enter the region, Trust or Group, or search for hospital name and click on ‘Add’ or ‘Add all’ as appropriate. Hospitals can also be removed on this page by clicking ‘Remove’.


After adding hospitals to your profile, your home page will immediately show all outstanding credentials required by any of your hospitals.

You can then click on any of the outstanding credentials to view details of each item.


If you change companies, it will be your responsibility to update all employer-related materials previously submitted to SEC3URE in order to demonstrate continued compliance under your new employer. The key credentials requiring updating will be those associated with your employer, such as Liability Insurance.

If you require any assistance with this please contact your Customer Service Representative on +44 (0)161 250 7533 or ukcustomerservice@intellicentrics.com


Login to your account at  SEC3URE, select the ‘My Profile’ tab from the welcome bar at the top right of the page and you will see an area to the left of the screen where your photo should be.

Click on that area and you will be taken to a screen where you can select the photo you would like to upload.