General FAQs

IntelliCentrics provide the SEC³URE service. For more details please visit About Intellicentrics.

IntelliCentrics is the industry leader in commercial visitor credentialing and we’ve developed the most comprehensive healthcare access policy management solution available. There are:

  • Over 10,000 healthcare facilities use our service globally
  • Over 700,000 registered members
  • Over 15,000,000 credential document pages processed, without a single missed deadline

For more information please see About SEC3URE

Membership

The service is available via the SEC³URE app (free to download from the App Store and Google Play) or by visiting www.sec3ure.co.uk

Click on ‘Register Now’ and you will be guided through a simple, five-minute process to create your membership and select the areas and facilities you wish to access.

IntelliCentrics provides a dedicated Customer Service Team to assist you with any help you may want along the way. The team is available to assist you, Monday to Friday, 9.00am to 5.00pm by phone or email on:

Base Subscription is free for commercial visitors. A Base Subscriber may upload their picture and contact information and use their Base Subscription to check in and out of a hospital. Base Subscribers cannot submit credentials but can accept policies should the hospital’s access policies require this.

SEC³URE Passport offers all the same privileges as Base Subscription and in addition, IntelliCentrics will manage all required credentials and policies that a hospital deems necessary in line with their visitor access policies. IntelliCentrics guarantees to process all submitted credential documents within four business Hours. There is a single annual fee for this level of subscription and NOT per hospital. Your subscription can be upgraded at any time during the course of the year. 

Base subscription is available at no charge to the commercial visitors.

If your hospitals require credentials to be submitted and checked, in order to demonstrate compliance with their access policy, then an upgraded subscription will be required.

SEC³URE Passport is available for an annual fee of £239.00 (plus VAT).

 

Absolutely not. Your subscription is a universal one and covers you for ALL 10,000+ SEC3URE enabled hospitals world-wide.

Absolutely not. Your subscription is a universal one and covers you for ALL 10,000+ SEC3URE enabled hospitals world-wide.

After becoming a Base Subscriber, you will receive a notification if your hospitals require credentials to be submitted and checked. If you do not receive this notification then you do not need to upgrade. 

Login to your account at  SEC³URE, select the ‘My Account’ tab from the welcome bar at the top right of the page and simply click on ‘Upgrade’. 

IntelliCentrics certainly will not force you to upgrade to a Passport Subscription. However you can only submit credentials etc, to SEC³URE if you are a Passport Subscriber. Without this level of subscription you will be unable to use the SEC³URE service to demonstrate your compliance with the hospitals’ access policies and as a result, may lose access to restricted or patient-sensitive areas within the hospital. 

 

The SEC3URE service is compatible with Internet Explorer 10 and 11. The latest version of Chrome is also compatible, all other browser versions may not display the service correctly or with full functionality.

Credentials

A credential can include immunisations, levels of training attained and professional accreditations. The exact credentials required will be dependent upon the areas of the hospital for which access is required and the hospitals’ specific access policy.

Each hospital determines its access policy and all requirements within that policy. IntelliCentrics has no authority to determine any hospitals’ access policy.

Credentials can be scanned, or a photo taken via a mobile device, and uploaded directly to the SEC³URE app or website.

The SEC³URE service also has ‘corporate administration’ functionality that enables a nominated individual within a company to upload documentation to the accounts of multiple members, provided each member has given their consent. If you would like more information on this, please contact us on 0161 250 7533 or UKCustomerService@intellicentrics.com

Credentials need to be submitted to the SEC3URE service by 5pm on a working day in order for them to be classed as submitted on that day. If they are submitted after 5pm or on a bank holiday or weekend, processing of that credential will begin on the next working day at which point the SLA’s commence.

IntelliCentrics does all of the document management on behalf of the commercial visitors.

For example this includes reminders when credentials are about to expire and notifications of any changes to credential requirements for any hospitals.

To say that IntelliCentrics is making you provide credentials would be inaccurate. We are simply a service that hospitals use to communicate, and manage compliance with, their access policies. It is the hospitals who are requesting and requiring your credentials.

Yes. The SEC³URE service has ‘corporate administration’ functionality that enables a nominated individual in a company to upload documentation to the accounts of multiple employee members, provided each member has given their consent. This is usually an individual in HR or an administrator. To find out more, please contact us on 0161 250 7533 or UKCustomerService@intellicentrics.com

Privacy Policy

We are committed to providing the most compliant service possible. For more information, please read our privacy policy, which includes our GDPR statement.

Absolutely not. IntelliCentrics has never done this and can assure you that we never will. For further information please visit our Privacy Policy

Account Information

Login to your account at  SEC3URE, select the ‘My Account’ tab from the welcome bar at the top right of the page and click on the ‘Download receipt’ link on the ‘My Account’ page.

Login to your account at  SEC3URE, select the ‘My Profile’ tab from the welcome bar at the top right of the page and click the ‘edit’ button on the ‘My Profile’ page.

You will now be able to amend your profile details including phone numbers and addresses.

Once you have completed all the changes make sure to press the ‘save’ button to update your profile.

Login to your account at  SEC3URE, select the ‘Change Password’ tab from the welcome bar at the top right of the page. You will now be able to change your password.

Please use the Forgot Password page to set a new password for your account

Login to your account at  SEC3URE, select the ‘My Hospitals’ tab from the welcome bar at the top right of the page and you will see all of the hospitals you are currently attached to.

To add or delete hospitals enter the region, Trust or Group, or search for hospital name and click on ‘Add’ or ‘Add all’ as appropriate. Hospitals can also be removed on this page by clicking ‘Remove’.

After adding hospitals to your profile, your home page will immediately show all outstanding credentials required by any of your hospitals.

You can then click on any of the outstanding credentials to view details of each item.

If you change companies, it will be your responsibility to update all employer-related materials previously submitted to SEC3URE in order to demonstrate continued compliance under your new employer. The key credentials requiring updating will be those associated with your employer, such as Liability Insurance.

If you require any assistance with this please contact your Customer Service Representative on +44 (0)161 250 7533 or ukcustomerservice@intellicentrics.com

Log in to your account on our mobile app, or at  SEC3URE, select the ‘My Profile’ tab from the welcome bar at the top right of the page and you will see an area to the left of the screen where your photo should be.

Click on that area and you will be taken to a screen where you can select the photo you would like to upload.